When you buy from a company like Easy Bathrooms, you expect more than just a stylish bathroom. You expect reliability, good service, and products that actually make your mornings less stressful instead of more.
But what happens when things go wrong—delayed deliveries, faulty products, poor installations, or customer service that suddenly vanishes into thin air?
1. Why Complaining the Right Way Matters
Here’s the truth: most people complain in the wrong way. They rant on social media, leave a vague review, or shout at the first person who answers the customer service line. While it feels good in the moment, it rarely fixes the problem.
Complaining effectively is more like chess than checkers—you need strategy, not just emotion.
According to a UK Consumer Helpline survey, about 61% of complaints are resolved faster when the customer provides evidence (receipts, photos, emails). In contrast, only 29% of verbal-only complaints lead to quick resolutions. That’s a big difference, and it shows why a structured approach matters.
When you complain strategically, you’re not just venting. You’re building a case that the company can’t ignore. Think of it like being your own lawyer, but without the wig and gavel.
2. Start With the Easy Bathrooms Customer Service Team
The first stop should always be Easy Bathrooms’ customer service team. Most companies prefer you give them a chance to fix things before escalating.
How to reach them:
- Phone: Call their customer support line. (Check their website for the latest number since it can change by branch or head office.)
- Email: Look for the “contact us” section and send a detailed complaint.
- In-store: If you purchased from a physical showroom, visit the same branch. Face-to-face conversations often get quicker responses.
What to include in your first complaint:
- Your order number or invoice number
- The date of purchase
- The specific issue (delayed delivery, damaged product, wrong size, etc.)
- Photos of any faults or damage
- Your preferred resolution (refund, replacement, or repair)
Pro tip: Don’t just say, “I’m unhappy with the bathroom.” Say, “The tiles I received on 15th May were chipped along the edges. I’ve attached 3 photos for evidence. I’d like a replacement within 14 days.” Specifics get action.
3. Escalate If Customer Service Doesn’t Respond
Sometimes, customer service just drags its feet. Maybe they promise to “call you back in 48 hours” but two weeks pass. That’s when it’s time to escalate.
Who to escalate to:
- Branch manager if you purchased in-store.
- Head office if it was an online order.
- The managing director or complaints department if customer service isn’t helpful.
Most big companies—including Easy Bathrooms—have a dedicated complaints escalation process. Ask directly: “Can you escalate this to your complaints team?” This phrase signals you know your rights and aren’t just a casual complainer.
4. Use Written Complaints Instead of Just Calls
Here’s a secret: written complaints have more weight than phone calls.
A study by Resolver UK (a consumer complaint platform) found that written complaints are 45% more likely to be resolved in the customer’s favor compared to phone-only complaints.
Why? Because a written complaint creates a paper trail. It’s evidence that you raised the issue. Companies hate when complaints can be traced because it holds them accountable.
How to write a strong complaint email:
- Subject line: “Formal Complaint – Order #12345 – Damaged Product”
- Polite but firm tone: Avoid swearing, but be direct.
- Details: Include order info, problem, evidence.
- Desired resolution: State clearly what you want.
- Deadline: Ask for a response within 14 days.
This structure prevents your complaint from being brushed aside as just “customer noise.”
5. Know Your Consumer Rights in the UK
Here’s where the law is on your side. If you bought from Easy Bathrooms in the UK, you’re covered by the Consumer Rights Act 2015.
What this law says:
- Goods must be of satisfactory quality
- Goods must match their description
- Goods must be fit for purpose
If Easy Bathrooms sells you a faulty sink, cracked tiles, or a shower that leaks within weeks, you have legal rights.
Time limits that matter:
- 30 days: You can reject faulty goods for a full refund.
- 6 months: If goods break, the burden is on the retailer to prove they weren’t faulty.
- 6 years: You can make a claim in court for faulty goods (though realistically, most claims are resolved much earlier).
Knowing these time frames helps you push back if customer service tries the classic “Sorry, you’re out of warranty” line.
6. Use Alternative Dispute Resolution (ADR)
If Easy Bathrooms still isn’t listening, you don’t have to stop there. The UK has ADR schemes—independent bodies that help resolve disputes between consumers and companies without going to court.
Many bathroom and home retailers are part of The Furniture & Home Improvement Ombudsman (FHIO). If Easy Bathrooms is registered, you can escalate your complaint to them.
What’s good about ADR?
- It’s free or low-cost for consumers.
- Decisions are legally binding if the retailer agrees to the scheme.
- It often pushes companies to act because they don’t want bad reports from ombudsmen.
7. Use Social Media as Pressure
Let’s be honest: sometimes companies respond faster when their reputation is on the line.
Posting on Twitter (X), Facebook, or Trustpilot can grab their attention. But don’t just write: “Easy Bathrooms is terrible.” That’s too vague. Instead, write:
“@EasyBathrooms I ordered a vanity unit on 3rd June, and it arrived damaged. Customer service hasn’t responded in 10 days. Order #12345. Please resolve this urgently.”
This type of post is public, factual, and harder to ignore.
Warning: Keep your posts professional. If you’re abusive, the company can dismiss your complaint as harassment.
8. Small Claims Court: The Final Step
If Easy Bathrooms refuses to refund or replace faulty goods, you can take them to small claims court.
In England and Wales, you can claim up to £10,000 through the small claims process. In Scotland, the limit is £5,000.
The process is relatively straightforward:
- Gather evidence (emails, receipts, photos).
- File your claim online via the government’s Money Claim service.
- Pay a small fee (varies depending on claim size).
- The court contacts Easy Bathrooms, and they have to respond.
Most companies settle before it even gets to court because they don’t want legal judgments against them.
9. Real-Life Tips from Customers Who Complained
I’ve spoken to a few homeowners who had issues with bathroom suppliers like Easy Bathrooms. Here are some tips that worked for them:
- Keep calm but firm. One friend said the moment she stopped raising her voice and instead kept repeating, “I need this escalated to the complaints team,” things started moving.
- Record calls. In the UK, it’s legal to record calls for personal use. Having evidence can be powerful.
- Don’t wait too long. Another customer regretted waiting 9 months before acting. By then, her chances of a full refund had dropped.
Complaints are like milk—deal with them quickly before they go sour.
10. Preventing Issues in the First Place
Of course, the best complaint is the one you never need to make. Here’s how to avoid problems before they start:
- Check reviews before buying. Trustpilot and Google reviews can reveal common issues.
- Inspect deliveries immediately. Don’t wait to open that box. If tiles arrive cracked, report it within 24 hours.
- Pay by credit card. Under Section 75 of the Consumer Credit Act, your card provider is jointly liable for purchases between £100 and £30,000. This gives you another route if Easy Bathrooms fails you.
- Keep paperwork. Receipts, emails, and invoices aren’t just clutter—they’re your ammunition.
Conclusion
Complaining about Easy Bathrooms—or any retailer—doesn’t have to be a nightmare. The key is to stay structured, stay calm, and know your rights. Start with customer service, escalate if needed, put everything in writing, and don’t be afraid to use the law or ADR if they drag their feet.
Think of it like building your dream bathroom: you don’t just throw tiles on the wall and hope they stick. You plan, measure, and lay them carefully. Complaints work the same way—strategy beats shouting every time.
FAQs
1. How do I complain directly to Easy Bathrooms?
You can complain via phone, email, or by visiting the store you purchased from. Always include your order number, photos, and what resolution you want.
2. Does Easy Bathrooms have a formal complaints process?
Yes, most large retailers do. If customer service isn’t helping, ask to escalate your case to their official complaints team or head office.
3. Can I get a refund from Easy Bathrooms if my product is faulty?
Yes. Under the Consumer Rights Act 2015, you can reject faulty goods within 30 days for a refund. After that, you’re still entitled to a repair or replacement.
4. What if Easy Bathrooms ignores my complaint?
If they don’t respond, escalate to ADR (like the Furniture & Home Improvement Ombudsman) or consider filing a small claims case.
5. Is it better to complain in writing or by phone?
Written complaints are usually more effective because they create a record. Emails and letters hold more weight than phone conversations alone.